Senior System Engineer

Role and Responsibilities:

• Server & System Administration (On-Prem & cloud):
  • Administer on-premises servers, including AD, file servers, and backup systems.
  • Support virtualization platforms (e.g., VMware, Hyper-V) and storage management (NAS/SAN).
  • Ensure high availability, patching, and performance of server workloads.
  • Perform the database administrator (DBA) role, including monitoring and support.
  • Manage Azure cloud services, including provisioning, monitoring, and ongoing maintenance.
  • Implement, maintain, and continuously improve cloud security controls and best practices.
  • Optimize cloud resources to enhance cost efficiency and overall performance.
  • Utilize monitoring tools (e.g., PRTG, Zabbix, SolarWinds) to identify and resolve issues proactively.
  • Conduct routine maintenance, patch management, and maintain incident documentation.
  • Ensure system backups and disaster recovery readiness for both on-premises and cloud environments.
• Office 365 Administration:
  • Manage user accounts, permissions, and access within Office 365.
  • Configure and maintain Office 365 applications (e.g., Exchange Online, SharePoint, Teams).
  • Monitor and troubleshoot Office 365 services.
  • Ensure compliance with security policies and data protection regulations.
• General IT Support:
  • Provide technical support to end-users for hardware, software, and network issues.
  • Develop and maintain IT documentation, including policies and procedures.
  • Stay up to date with the latest technology trends and best practices.
  • Conduct both hardware and software lifecycle management best practices.
  • Train staff in new technologies and IT procedures.
  • Perform any other duties as assigned by superior, management, including project participation and cross-functional collaboration.

Job Success Requirements:

• Bachelor’s degree in computer science, information technology, or a related field.
• Minimum 5 years of experience in an IT support Lead, including server and cloud management.
• Proficiency with Windows Server and virtualization technologies (e.g, VMware).
• Experience with the Azure cloud platform and Office 365 administration.
• Basic understanding of network protocols, security, and data protection.
• ITIL Foundation 4 or other certifications, such as Microsoft Certified: Azure Administrator Associate and Microsoft 356 Certified: Enterprise Administrator Expert, will be an added advantage.