Customer Service

Product Prices, Local Taxes and Duties

Product(s) are invoiced based on the currency opted as listed on the checkout page and do not include any sales taxes, import or customs duties or other charges that may be levied by the authorities in your country. For international delivery, you will be responsible for paying any local taxes, import and customs duties and other charges upon notification by the appointed carrier. For delivery in Singapore, GST at prevailing rates will be added to your invoice upon checkout.

Shipping Information

All orders will be processed within 5 working days. Delivery will take from 7 to 10 working days upon acceptance of the order depending on your region and location. While we make every effort to deliver our product(s) within the delivery timeline, however, we will not be responsible for any delays due to unforeseen circumstances which is inevitable. We shall not be liable for any delay that you may suffer in this regard. Please note that there shall be no delivery to a P.O. Box address.

For international deliveries, tracking of your delivery status is available via with your airway numbers provided.

For deliveries in Singapore, you may track your delivery status by sending an email to or call our customer services at +65 6773 9021.

We encouraged all customers to verify with their local authorities with regards to their country’s regulatory control and import restrictions (if any) for the product(s) purchased, otherwise, we will not be responsible if the product(s) are retained by the customs department upon its arrival.

All orders will be made online via our e-store. Delivery is available for countries listed under the country selection tab on the checkout page. For countries which are not listed, kindly email your enquiries to for special arrangement.

Cancellation, Return and Refund Policies

You can cancel your order before product(s) are shipped to you. To cancel an order, send your request to with details of the order number. Full refund will be made by us within 30 days to your payment agent with whom you used to make the original payment. Any delay by your payment agent in returning the fund to your account will not be under our responsibility.

You can return the product(s) within 30 days from the date when your order is accepted. To return the product(s), only 1 bottle is allowed to be opened for inspection if required with the manufacturing seals of remaining bottles remain intact (not to be opened). To return the product(s) please contact with details of the order number citing reasons for return. Upon verification, you will be given a Return Authorisation number (“RA No.”).

Note: Refund request is subjected to review and approval by Customer Service. No refund and/or return shall be considered for reasons of specific health conditions, dietary preferences or restrictions as it has been adequately covered but not limiting to and including relevant website pages, cart and check out pages. Kindly take note of your specific health requirement if any when purchasing the product(s).

Please clearly indicate the RA No. on the original box and return the product(s) to:

Logistic Department,
Davos Life Science Pte Ltd,
3 Biopolis Drive, #04-19, Synapse,
Singapore 138623.

Upon verification, full refund will be made by us within 30 days to your payment agent with whom you used to make the original payment. We wish to inform that except for the return of product(s) with manufacturing defects, shipping costs to return the product to us are not refundable.

General Terms and Conditions

The product(s) will only be sold to you once you have read and accepted the terms and conditions as stated herein.

We reserve the right to add, delete and amend all materials, information and terms and conditions provided on this website without prior notice.

All prices as stated on our website applies to online purchases only. We reserve the right to change the prices and the product(s) on our website without prior notice.

Do send us an email to if you have any questions in regards to the above and we will contact you as soon as possible.

Frequently Asked Questions

1. How do I know if my order has been accepted and shipped?
We will inform you via e-mail to confirm acceptance of your order. A separate e-mail can be sent to inform you the shipping details with tracking no. when your product(s) are shipped. You check the status of the shipment with the tracking no. provided. Please refer to shipping information for instruction to track your shipment.

2. Can I cancel my order?
Yes. You can only cancel your order before the product(s) are shipped to you. Please refer to cancellation and refund policy for further details.

3. Can I return the product(s) I have ordered?
Yes. You can return the product(s) within 30 days from the date your order is accepted. Please refer to return and refund policy for further details.

Should you have any questions you may contact us at

For more enquiries, email us at
or call us at +65 6773 9021

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